Terms & Conditions
Welcome to Griham Healthcare (referred to as “we,” “us,” “our,” or “the Company”). These Terms & Conditions govern your access to and use of our website, https://grihamhealthcare.com, and all services provided through the website or directly by Griham Healthcare.
By accessing our site or using our services, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
1. Overview of Services
Griham Healthcare offers a wide range of home-based medical and wellness services, which include:
- Home nursing and caregiving
- Physiotherapy services
- Diagnostic and laboratory sample collection
- Elder care and post-surgical care
- Chronic disease management
- Palliative and supportive care
All services are subject to availability, geographical location, and medical appropriateness as determined by our team.
2. Eligibility and User Responsibility
By using our services, you confirm that:
- You are at least 18 years old or using the platform under the supervision of a legal guardian.
- You are legally capable of entering into a binding contract.
- You will provide accurate, current, and complete information when booking services.
- You are responsible for maintaining confidentiality of your account credentials and for all activities under your account.
3. Appointments, Cancellations & Refunds
3.1 Appointments
Appointments must be booked via our website, call center, or official WhatsApp/chat platform. Service confirmation is subject to availability of doctors, caregivers, or other health professionals.
3.2 Cancellations & Rescheduling
You may cancel or reschedule a service at least 24 hours prior to the scheduled appointment. Last-minute cancellations may incur a fee or partial charge depending on the nature of the service.
4. Service Disclaimer
- Griham Healthcare does not provide emergency or life-threatening medical services. In such cases, please contact your nearest hospital or call local emergency services.
- All medical decisions will be made by qualified professionals based on patient condition and requirements. We reserve the right to decline or discontinue services if deemed medically inappropriate.
- Reports, test results, or prescriptions provided are confidential and intended solely for the individual receiving care.
5. Payments & Billing
- All services are chargeable and must be paid as per the rates shared during booking or consultation.
- We accept digital payments, bank transfers, UPI, and cash (in select cases).
- All applicable taxes, service charges, or fees will be clearly communicated before service confirmation.
- Failure to make payments may lead to discontinuation of services and legal recovery.
6. Pricing Disclaimer
Service prices communicated by our team are subject to change based on location, time, and complexity of care. We make every effort to maintain transparency in pricing. However, we reserve the right to revise prices without prior notice.
7. Intellectual Property
All content on this website—including text, graphics, logos, videos, service descriptions, and layouts—is the exclusive property of Griham Healthcare and protected under applicable copyright and trademark laws. You may not copy, reproduce, or distribute any part of this website without our written permission.
8. Limitation of Liability
Griham Healthcare, its staff, affiliates, and partners are not liable for any direct, indirect, incidental, or consequential damages arising from:
- Use or inability to use our services
- Errors in medical reports or diagnostic results (when handled by third-party labs)
- Delays or cancellations caused by unavoidable circumstances (e.g., weather, traffic, medical emergencies)
- Loss of data or unauthorized access due to internet issues or user negligence
We take utmost care in service delivery but cannot guarantee outcomes in all medical conditions.
9. Third-Party Links & Services
Our website may contain links to third-party websites or diagnostic partners. These are provided for convenience and do not imply endorsement. Griham Healthcare is not responsible for the content, accuracy, or privacy practices of third-party sites.
10. Privacy & Data Usage
We value your privacy. All personal and medical information provided by you is handled according to our Privacy Policy and applicable Indian data protection laws. Information is shared only with authorized professionals and diagnostic labs for treatment and service purposes.
For detailed information, please refer to our Privacy Policy.
11. Termination of Services
Griham Healthcare reserves the right to suspend or terminate your access to services or the website at any time without notice, particularly in cases of:
- Violation of these Terms
- Abuse of services or staff
- False representation or misuse of medical information.
12. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes arising from your use of our services shall fall under the exclusive jurisdiction of the courts in Patna, Bihar, India.
Contact Information
For any queries related to these Terms & Conditions, please contact Griham Healthcare Pvt Ltd. (grihamhealthcare@gmail.com)
Thank you for choosing Griham Healthcare. We are committed to delivering quality home healthcare services with compassion and professionalism.